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B. GROUNDS FOR NONRENEWAL  :  8. § 2802(b)(3)(B) Franchisor's receipt of numerous bona fide customer complaints
  • Nolan v. United Fuels Corp., No. 91-10039-MMP (N.D. Fla. 8-8-91) Slip Opinion

    Declaratory judgment for franchisor/distributor. Despite a history of customer complaints, franchisor agreed franchisee could remain in station during negotiations for renewal. When Mobil threatened to debrand station, franchisor sent a 90-day nonrenewal notice based on § 2802(b)(3)(B), customer complaints. Court found no merit in franchisee's argument that franchisor's letter was a termination because the lease had already expired. Franchisee's motion in limine to exclude customer complaints and Mobil's letter to franchisor denied with considerable discussion of authentication and hearsay.


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